1. What Vehicle Types do you have?
We have Station wagons, Double cabin pickups, vans (24 – 28 seater), buses, 5 seater sedans and hatchback (mini SUVs)
2. Do I need to book a Vehicle?
Yes, book the vehicle any time up to 2 days from date of hire. You need to book a vehicle for appropriate planning and reservation purposes.
3. Can I get a vehicle without booking?
Yes, but supply will be based on availability.
4. Can I get a chauffeur/ driver hire services?
Yes, all our hires come with professional drivers trained in defensive driving, customer care and are regularly checked for medical fitness.
5. Can I hire a vehicle for border crossing or to another country?
Yes, with prior communication to ensure preparation of all documentation to use for border crossing.
6. Are there additional costs for border crossings?
Yes, dependent on destination and duration of trip, these costs may include COMESA fees, Insurance.
7. How can I get a quotation?
Once a booking is done on line, a quotation is generated and sent back to your email. Additionally, an administrator will call to make a follow up.
8. Can I Inspect a Vehicle before hiring it?
Yes, vehicle inspections are always done as per client request and also mandatory inhouse prior vehicle deployment
9. What steps can I take if i prefer to hire a different vehicle from that which was reserved?
In such a scenario, a client has a right to opt for another car that is available.
10. Can I extend my rental while my rental is in progress?
Yes, the client can extend the rental period with advance notice to Mercantile Car Rentals.
11. What happens in the event that an accident while on trip?
Communication is instantly made to Mercantile Car Rentals and support is given, if the vehicle is beyond operation, a standby vehicle is dispatched to enable the client complete their trip.
12. Do you Offer Discounts?
Yes, Long term hire say one month or year and hiring over 3 vehicles on a trip attract discount.
13. How do I confirm my booking has been captured and vehicle reserved for me?
After booking, a quotation is shared and payment made. As soon as payment is received driver details are shared and vehicle registration number allocated set for the deployment.
14. What payment methods do you accept?
1. Visa or Debit card pay
2. Momo pay
3. EFT payment
4. Pesa pal payments
2. Momo pay
3. EFT payment
4. Pesa pal payments
15. Can I get an online tracking report for my movements?
Yes, vehicles are installed with an IVMS tracking system to track the vehicle real time and also ensure client safety.
16. Are the rates quoted inclusive fuel.
Only airport transfer rates to and from Kampala are inclusive of fuel. In case of need for fuel for town running and upcountry rates, provision will be made and the cost billed to the client.
